Question 1

What is Solvia?

Accepted Answer

Solvia is a refill-based household cleaning system designed to reduce single-use plastic waste. We use a reusable glass spray bottle and concentrated cleaning tablets — you add the water at home.

Question 2

How is Solvia different from traditional cleaners?

Accepted Answer

Traditional cleaners ship water in single-use plastic bottles. Solvia ships lightweight tablets instead, which:Reduce plastic wasteReduce shipping weightTake up less storage spaceIt’s a simpler system designed for everyday cleaning.

Question 3

How do the cleaning tablets work?

Accepted Answer

Fill your reusable glass bottle with 500ml of tap water, drop in one tablet, and allow it to fully dissolve. Once dissolved, gently shake and use as directed.

Question 4

How long does a tablet take to dissolve?

Accepted Answer

Approximately 10 minutes in room-temperature water. Dissolving time may vary slightly depending on water temperature.

Question 5

What surfaces can I clean with Solvia?

Accepted Answer

Solvia is suitable for everyday cleaning on:Kitchen countertopsBathroom surfacesTilesGlass and mirrorsAppliancesIt is not recommended for porous stone, unsealed wood, laundry, or dishwashing. Solvia is a surface cleaner and not a disinfectant.

Question 6

What does it smell like?

Accepted Answer

A light, fresh scent without heavy chemical odour.

Question 7

What ingredients are used in Solvia tablets?

Accepted Answer

Our tablets contain  biodegradable surfactants and mineral-based ingredients.We avoid chlorine bleach and phosphate-based detergent builders and focus on clearly defined ingredients for effective household cleaning. For full ingredient lists and Safety Data Sheets (SDS), please visit our Ingredients & Safety page.

Question 8

Are Solvia products safe to use?

Accepted Answer

Solvia products are formulated for household use when used as directed. As with all cleaning products:Keep out of reach of children and petsAvoid contact with eyesFollow usage instructions on the labelWe intentionally avoid terms like “non-toxic” — all cleaners should be used responsibly.

Question 9

Do I need to buy the Starter Pack first?

Accepted Answer

Yes — unless you already have a suitable reusable spray bottle. The Starter Pack includes:One 500ml reusable glass bottleCleaning tablets to get startedRefill Packs are designed for ongoing use once you have a bottle.

Question 10

How many uses do I get from one tablet?

Accepted Answer

Each tablet makes one full 500ml bottle of cleaning solution. How long it lasts depends on how often you clean, but most customers get multiple cleaning sessions per bottle.

Question 11

Where do you ship?

Accepted Answer

We currently ship within Australia only.

Question 12

How long does delivery take?

Accepted Answer

Orders are typically processed within 1–3 business days. Delivery usually takes 2–7 business days after dispatch, depending on location and carrier.

Question 13

What is your return policy?

Accepted Answer

We offer a 30-day return policy from the date of delivery.Change-of-mind returns:Return shipping is the responsibility of the customer.Faulty, damaged, or incorrect items:Solvia will cover return shipping and offer a replacement or refund in accordance with Australian Consumer Law.Please contact us at solviacs@gmail.com to start a return.

Question 14

What items cannot be returned?

Accepted Answer

For hygiene and safety reasons:Opened or used cleaning tablets cannot be returned unless faultyUsed spray bottles cannot be returned unless faultyGift cards are non-refundable.

Question 15

How does Solvia reduce plastic waste?

Accepted Answer

By using one reusable glass bottle and refill tablets, Solvia is designed to replace dozens of single-use plastic bottles over time, depending on usage.

Question 16

Is your packaging recyclable?

Accepted Answer

Yes. Our packaging is:CardboardPlastic-freeCurbside recyclable (where facilities exist)The glass bottle is designed for long-term reuse and is recyclable at end of life.

Question 17

How does Solvia avoid greenwashing?

Accepted Answer

We avoid vague or exaggerated claims. Instead, we use:Specific ingredient disclosuresQualified environmental statementsClear limitations and usage guidanceWe do not claim “100% sustainable,” “chemical-free,” or “non-toxic.” If you ever have questions about a claim, contact us — we’re happy to explain.

Question 18

How can I contact Solvia?

Accepted Answer

Email us at solviacs@gmail.com.We aim to respond within 24–48 hours (business days).

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